Faqs

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FAQs

 

What happens if my plane is early or late arriving?

Singapore Car Service continuously updates all flight arrival times prior to landing.  We arrive when you arrive, no matter whether your plane arrives early or late, so long as we are provided the correct flight number.

 

How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?

Singapore Car Service provides 60 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage.  

 

If you are delayed after landing, please remember to call us.  If you do not meet your Chauffeur or call us within 60 minutes of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.

 

Can I instruct the Chauffeur to take a scenic route to my hotel from the Airport?

Singapore Car Service Airport Transfer rates are based on a point-to-point transfer and your Chauffeur is instructed to use the most direct route in order to provide you the most expedient service.  

 

If you would prefer the Chauffeur use a specific route, we are happy to accomodate you.  For such cases, our hourly rates and minimums will apply, plus applicable fees.

 

Where do I meet my Chauffeur for pick-up

The chauffeur will meet you at the Arrival Hall with your name/company on a greeting sign.  We will confirm all other pick-up locations upon reservation placement.

 

What is your Cancellation Policy?

Cancellations are accepted by both email (bookings@singapore-car-service.com) and phone (+65 3158 9821) for your convenience.  Other methods for cancellation are not permitted.

 

For hourly charter service bookings, cancellations made more than 24 hours before the scheduled service time will not incur any charge, while cancellations made less than 24 hours before the scheduled service time will be charged the full reservation amount.

 

For transfer service bookings, cancellations made more than 12 hours before the schedule service time will not incur any charge, while cancellations made less than 12 hours before the scheduled service timer will be charged the full reservation amount.

 

No-shows will be charged the full reservation fare.

 

What is your Change Policy?

Singapore Car Service requires that all changes be received by phone or email at least 12 hours prior to scheduled service time (changes cannot be made with drivers).  If a change cannot be accomodated and results in a cancellation, then you will be charged in accordance with our cancellation policy terms. 

 

When is my credit card charged?

Singapore Car Service will charge your credit card after the job is completed, based on the car type used, actual period of the booking, and any additional applicable surcharges.  
 

Can a child seat be provided?

Yes.  As child seats come in different sizes, please specify the age of the child/children and the number of seats you need when you make a reservation in the space provided for ‘Special Requirements / Instructions’. 

*Please note that according to the current Road Traffic Rules, a child below the age of 8 is required to be properly secured with an appropriate child restraint or use a booster seat cushion to supplement the seat belt while travelling in a vehicle.

 

Will I recieve a receipt?

Yes, a detailed receipt will be sent to you via email after the job is completed.

 

Can I pay for the reservation in cash instead of using the credit card that was provided when I made the reservation?

Yes!  Payment can be also made in cash (SGD only).  Prior notice is requested if more than a small amount of change is needed.  Change will be given in local currency only.  We still require that you provide your credit card details to enable a booking.  All Rates are subject to audit after order completion to include actual usage, additional stops & applicable surcharges, etc.  Extra hours are billed for the number of hours above that you ordered the vehicle in 1 hour increments.  Minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.  Singapore Car Service rates are not inclusive of gratuity.  If you feel would like to provide a gratuity it is at your sole discretion

 

Do we need to give a tip / gratuity to the driver?

No.   Any tip / gratuity is voluntary.   If you feel the service is very good and would like to give a tip,  5 - 10% is ample.  Any tip is at the clients' sole discretion.
 

Is it possible to place, change or cancel a reservation with my Chauffeur?

Cancellations and changes are accepted by email (bookings@singapore-car-service.com) and phone (+65 3158 9821) only.  If you want to modify your order after pick up, call our bookings department or have the driver/guide call our bookings department. 

 

How far in advance should I place my reservation?

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times. This is especially important if major trade shows are in town.